I just have a bit of a question/problem about the phone's (any phone for that matter) warranty period and repair ime length.
You see, the phone I happen to get with my plan was in-need of repairs so I took it to the same GBC that gave the phone to me (that was last 10-01-2013). They said they would send it to the repair center and that I would wait twenty one (21) days to get the repair done.
After 21 days I came back and they said the phone is still in the repair center. After 30 days I came back and still no phone, so every 30th period I would come back to check my phone's status. January 03, 2014 (89 days) I checked it again. They told me that the phone is still on "repairing" status and even showed me the list. I saw that on the list my GBC is all wrong because it said "La Union" when it should be "Olongapo" so I told them to inform the main so that the GBC of my phone would get fixed.
On 01-13-2014 (11 days after I checked my phone) someone called me and he said the phone is already at the GBC problem is the GBC is in La Union, which means the GBC location of my phone did not get fixed. So I felt bad but told myself that maybe after a week the phone should get to the right GBC.
On 01-21-2014 (7 days after GBC La Union got my phone) I checked on GBC Olongapo, they told me the phone has been repaired but it was sent to La Union (something I already know). I told them that before, I already informed them about the said Location mistake, but they just told me that no information was made known to them and that I should just wait for their call (again) to know if the phone is already there.
So here is the gist on all of that:
1. The claim slip clearly says "estimated pick-up date is 21 working days from date received" but I don't think the numbers are realistically estimated enough. I mean I have yet to read a post that says the received the phone after 21 working days. They should write something more accurate so that people would not expect and be disappointed. I mean I would rather see "45 working days" and get it after 50 days that see "21 working days" and get it after 50 days.
2. Sometimes GBC employees do not act on what they hear from you. I mean I clearly told them the Location was all wrong and that should have been urgent infromation. I could save time and transportation expenses yet after 11 days, the information did not even reach the Local GBC file.
3. About the warranty of my phone. They say its 1 Year. But if I compute now 89+11=100 days of repair time length. Not to mention 10 days and still counting on the time of delivery. That was clearly more than a quarter of the warranty period already. Should that be subtracted from the 1 Year warranty? I mean if the repair took 1 Year to repair, then the warranty time was just spent on them having the phone repaired. And what if after they returned the phone and it broke down again after a few days? The warranty is gone and so will my chances of getting it repaired (for free).
Update: Got a text that my Phone was already at the correct GBC on 01-27-2014 and was able to get my phone on 01-28-2014. So the final computation would be 89 +11 + 13 = 113 days of repairs and misdelivered phone.