12 Replies Latest reply on Oct 29, 2014 8:06 AM by gianthegreat0920

Unable to use data internet

ferdie_axl Jan 27, 2014 11:58 AM

I am not able to connect to your internet using Samsung Note 2. I've read the instructions you had under post : http://community.globe.com.ph/t5/Mobile-Phones/Samsung-Galaxy-Note-2-APN-question/td-p/23150#.UuXVg8gRXMq however nothing seems to work.

I am a prepaid subscriber as well.

Re: Unable to use data internet

lehcar_cheche02 Feb 20, 2014 2:35 PM (in response to ferdie_axl)

Hi @ ferdie_axl! I'd be glad to help you. Please follow the step by step guide for mobile internet settings:

Go to:                                                            Settings
                                                                     More Settings
                                                                     Mobile Network
                                                                     Use packet data (tick/select)
                                                                     Select Access Point Name
                                                                     Enter the following: MyGlobe INET
                                                                     Enter the APN: http.globe.com.ph

Open your web browser to check if it's working. For other concerns and queries, you may visit this site: http://www.globe.com.ph/help/guide

Thank you!
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Re: Unable to use data internet

akosian24 Feb 28, 2014 11:25 AM (in response to ferdie_axl)

try to switch network mode to WCDMA only
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- Re: Unable to use data internet
  
  lanuza.lysette Oct 28, 2014 2:36 PM (in response to akosian24)
  
  San ko po makikita un if im using lenovo? regarding the network mode?
  
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  - Re: Unable to use data internet
    
    gianthegreat0920 Oct 29, 2014 8:06 AM (in response to lanuza.lysette)
    
    from settings tap more settings/more/more network then mobile network and lastly enable mobile data and look for access point names. the apn should be http.globe.com.ph
    
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Re: Unable to use data internet

gianthegreat0920 Feb 28, 2014 5:08 PM (in response to ferdie_axl)

check the APN settings of your device
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Re: Unable to use data internet

akosian24 Feb 28, 2014 5:10 PM (in response to ferdie_axl)

Try to do SIM swapping and Phone swapping to isolate the concern. Same BTS applies.
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Re: Unable to use data internet

gianthegreat0920 Feb 28, 2014 5:13 PM (in response to ferdie_axl)

or you may call the hotline for further assistance
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- Re: Unable to use data internet
  
  akosian24 Feb 28, 2014 5:14 PM (in response to gianthegreat0920)
  
  just dial 211 using your mobile phone and 730 1000 using landline. Use 02 when outside Metro Manila
  
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Re: Unable to use data internet

gianthegreat0920 Feb 28, 2014 5:20 PM (in response to ferdie_axl)

if you are using prepaid account the number is a toll free hotline however you need an Php7.50 load for you to be able to reach the hotline
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Re: Unable to use data internet

akosian24 Feb 28, 2014 5:24 PM (in response to ferdie_axl)

Make sure na hindi lobat yung phone gianthegreat0920
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Re: Unable to use data internet

Gail . Mar 3, 2014 1:26 AM (in response to ferdie_axl)

Have you tried checking if you have the correct APN settings for your prepaid number?
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Re: Unable to use data internet

akosian24 Mar 3, 2014 12:54 PM (in response to ferdie_axl)

For prepaid APN:http.globe.com.ph
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