11 Replies Latest reply on Feb 8, 2014 12:34 PM by notevenfollowed

    how come my uli surf has a new policy of fair usage?

    WillieOng

      Last year i apply a globe 999 unli surf on the go. and i ask the agent that i'm a heavy downloader,

      the agent told me there is no problem on that situation since 999 plan is a unli plan.

       

      then this jan 27 .  2014  i have notice my speed on my download is only 100 kps. then i ask globe customer service and they told me that it has a fair usage policy, w t f

       

      so i want to cancel the plan , globe told me that i have to pay a certain amount to terminate this contract because of not finishing. since globe commited brigde of contract and why i should pay a fine for it.