17 Replies Latest reply on Jun 24, 2015 10:21 AM by agentdonn

    Globe "Paper Bill Charge"??


      Hi Globe Subscribers! Are you aware that Globe is charging "Paper Bill Charge"? When I ask their customer service representative, she explained that this is for the delivery of statement of account to our mailing address..In my opinion, this is an abuse to customers/consumers as it is their responsibility to deliver such statement of account since they are rendering service, just like any other service providers.It should be at their expense and not their customers expense..I think, this is not anchored to their vision on customer service..please check also your statement of account...imagine no of post paid subcribers x "Paper Bill Charge", wow huge amount of money collected from customers!! I think not everybody are aware of this!!!