AngelinaEspiritu you can commend them also by calling the hotline. Just provide the date and time of calls. It will greatly help the representatives. Your 5 minutes of time will be truly helpful to them.
If I may suggest to everyone and I would think that it would be a good practice, to always get the name of the CSR, whether in the hotline or person to person, before transacting any kind of business, concern or inquiry. Not only does it make the parties involved be more conscious of the importance of responsibility but can likewise be a basis for any documentation that can be used in the future whether good or bad.