2 Replies Latest reply on Apr 2, 2014 5:44 AM by ChitoReyes

    appreciation with apologies

    AngelinaEspiritu

      There were some miscommunications and misunderstanding I had with a male customer representative in dealing with my request for a change of mobile number. Due to my imperfection, I lost my temper and I had made this person an innocent victim of my sting and venom.

       

      But he was very polite in dealing with me. Though my problem was not solved by him, I extend my apology for my loss of self control and my appreciation for his politeness and humility in dealing with me.

       

      My problem was solved by a female customer representative whose name I forgot ( pardon my being a baby boomer ) who practically solved my problem in a very satisfactory and exemplary way.

       

      I truly commend the two of them. One for being patient in getting my sting and venom and another one who got the best out me by doing good service.

       

      Thanks

       

      Angie