2 Replies Latest reply on Mar 25, 2014 9:02 AM by WILLfindways

    how to find out if handset is available thru loyalty dept.?

    balbasurero

      I tried applying for a re-contract twice but the availability of handset is just awful. How can loyalty dept assure delivery of handsets to their customers? Do they even know the word loyalty?

        • Re: how to find out if handset is available thru loyalty dept.?
          ChitoReyes

          Loyalty is just a marketing term to make a new subscriber recontract for another period of time. It does not consider the length a subscriber has been with the telco.

           

          Case in point:

          A subscriber of nearly 20 years would have the same "loyalty" offer as a subscriber of 2 years.

           

          If I were you and to dampen your expectations, just avail of the bill rebates which could go as high as 47% of your MSF. It's more practical in the long term.

          • Re: how to find out if handset is available thru loyalty dept.?
            WILLfindways

            Hello, Fellow Wonderful Creatures!

             

            Allow me to answer your questions

             

            Question :"How to find out if handset is available thru loyalty (recontracting) dept.?

            Answer : You may call them and ask them about it.

             

            Questions : How can loyalty (recontracting) dept assure delivery of handsets to their customers?

            Answer: If the handset is available in their inventory rest assured that it will be delivered to you within the turn around time of delivery.

             

            Question : Do they even know the word loyalty?

            Answer :  I believe they do. Allow me to go further.  Loyalty is not appreciated by the availability of handset.  You may not demand for a handset and cry loyalty if the handset is not available.

             

            I hope I was able to answer your questions.

             

            Anyway, you may ask the loyalty (recontracting) dept. to check inventories of other sales channel, perhaps in the Globe Stores.

             

            Have a wonderful day!

             

            #WeDeserveBetter

             

            We accept the things we think we deserve.

            - The Perks of Being WILL