1 of 1 people found this helpful
Sorry to inform you that there is no CSR here, the community is not designed to answer account specific concern.
For account related concern please visit this link to know how to contact a CSR, http://
Im so sorry to hear that. But if that's the case, you may call back the hotline, ask the CSR to check the notes on your account then ask them to raise a report regarding your issue. You should be receiving an sms from 8888 containing the reference number once the CSR already processed your report.