Hi! There is another account named on you that has outstanding balance. Please have a quick call on the hotline and ask for explanation as your concern is account related. I also must suggest to re-verify everything.
you have to clear this either through hotline or any globe business store.
It's either that or you may have had a namesake. Things like these happen specially in the airport where there are hod departure orders on certain individuals and namesakes have a hard time getting out of the country.
If it's not you then perhaps a thorough scrutiny could be done like providing your middle name, address and the like just to prove that you are not the person involved (if ever that's the case).