It sure would be nice to have that kind of program here but our Service Agreements with these kinds of companies often makes us wonder if the situation is one-sided. Consider the following clauses (as quoted in the Terms and Conditions):
1. You shall hold us free and unaccountable from any liability arising from the non-availability or inability to access the Tattoo and/or Globe Landline Service.
2. Subject to change without prior notice
3. We may make alterations to our Service if we consider such as necessary and desirable in the interest of public service. We shall not be liable for any loss or inconvenience to you resulting therefrom.
4. Under Article 8 - Representations and Warranties:
8.3 WE PROVIDE THE SERVICE ON AN "AS IS" BASIS AND MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE IS UNINTERRUPTED OR ERROR FREE. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES AS TO THE SERVICE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, WE DO NOT REPRESENT NOR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR THROUGH THE SERVICE IS ACCURATE, COMPLETE OR CURRENT, AND ALL INFORMATION, INCLUDING PRICES AND AVAILABILITY, IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE TO YOU.
We may, with prior notice to you and without charging you any fees, make alterations to our Service, if we consider such as necessary and desirable in the interest of public service. We shall not be liable for any loss or inconvenience to you resulting therefrom
Truly, if we follow the terms and conditions forced upon us upon approval of our application, these companies could actually do anything. However, there is an escape clause there which states:
Under Article 13 - Miscellaneous:
13.4 You and we agree that, if any portion of this Agreement is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.
13.5 This Agreement shall be construed in accordance with the Philippine laws. In case of suit arising from this Agreement, you and we agree to submit to the appropriate courts in Mandaluyong City or Makati City that has jurisdiction over the case to the exclusion of all other courts. You agree that in addition to the amount due and collectible, you will pay an additional twenty-five percent (25%) of such amount by way of damages and another twenty-five percent (25%) of such amount by way of attorney’s fees and costs of suit.
The remedy? Read and learn the Consumer Act of the Philippines (Republic Act 7394) and know our rights as subscribers and consumers.