3 Replies Latest reply on Apr 19, 2014 4:45 PM by ChitoReyes

    good day globe

    arcie08

      good day globe.. i am a new user of your globe plan 299 do i have to register it first... cause i been experiencing an over billing.. i think because of my first billing i am expecting that the bill i should have is 299 or 300  but i gain over 500 such as 560 pesos.. i didn't reach the combos that i have the 200 txt all net and the 20 minutes call to globe and TM and the free 50mb...i can proved it on my phone counter.. hope for your response...  thak you...

        • Re: good day globe
          Jef Jef

          there is no need to register, all subscriptions/combos are included the time your line has been activated. just monitor your usage also review your bill for you to know why

          • Re: good day globe
            XyujinX

            Hi arcie08 natanggap mo na ba yung 1st bill statement mo. Lahat ng details kung bakit tumaas yung bill mo ay posted sa bill statement mo. Kung meron kang hindi maintindihan, may mga account specialist ang network na pwede magpaliwanag ng billing detail mo. Dial 211 for details.

            1 of 1 people found this helpful
            • Re: good day globe
              ChitoReyes

              Hi arcie08 and welcome to Globe.

               

              Have you received your first Statement of Account? If the amount is more than what you expected (assuming that you claim that you did not use more services than you subscribed for) since your MSF (monthly Service Fee) is Php 299.00, I would think that Globe included a prorated charge of your MSF to include the days you started your subscription until the normal start of your billing cycle.

               

              The details of you statement should reflect this.

              1 of 1 people found this helpful