Hello, Fellow Wonderful Creatures!
In every visit to the Globe Store to file a complaint, I am always ready with my spiels.
When I returned my defective BlackBerry 9900, I was told that I may need to wait for ages for them to provide me a replacement unit. I told the creature that I am not willing to wait for that long. I got my replacement unit within seven days.
When I reported a SIM activation problem, the creature from the After Sales section can't promise me anything, I requested for the Manager. I left the store with a temporary Prepaid MicroSim with Php500 load. and almost one year of bill rebates for my Plan 1799.
If you are not satisfied with resolution that the creature from the Globe Store is giving you, by all means Scream and Shout and Let It All Out.
If you are not willing to wait for 2-3 months, tell them exactly how long you can wait. Tell them how they should reverse charges in your account. If you want a replacement unit, tell them.
I think you get my point.
Have a wonderful day!
We accept the things we think deserve.
- The Perks of Being WILL
Hi. I agree but please do it as polite naman as possible hahah :).. you may ask naman po for a promise naman. And sure naman na nagagawa ni globe un
Well said. The person you are talking to is NOT the person who caused your problem, but with a bit of luck he/she will be the one to help solve them. If you annoy them, you're not going to get them at their best! Most big companies need to up their games on customer service, but that's not the fault of the guys on the front line!