4 Replies Latest reply on Jun 16, 2014 9:47 PM by akosian24

    Signal

    heyyougelic

      Bakit noservice lagi ang globe here in paranaque area?  can someone please answer me? Im using iphone5s and i tried to change my sim but same thing, noservice.

        • Re: Signal
          Gail .

          try this steps

           

          1. settings - general - reset - reset network settings

          2. settings - carrier - turn off auto -search - tap globe

          3. press and hold power and home button till apple logo appears

          4. sim\phone swapping

           

          every after each step, monitor if the same issue still persist. if yes, much better to call the hl for proper escalation.

          • Re: Signal
            Jef Jef

            tawag kayo sa hotline nila, pafile kayo ng network complaint. be patient nga lang sa pagfollow up

            • Re: Signal
              akosian24

              If nagawa mo na lahat ng troubleshooting, we can say na location nga may problem. However, pwede mo din muna gawin to.

               

              1.Soft reset ( Pressing simultaneously the power button and home button until mag appear yung apple logo )

              2.Manual Network Selection ( Settings-Carrier-Automatic Off- Select Globe Telecom )

              3.Disable LTE ( Settings-Cellular-Cellular Data Network-Disable LTE)

              4.Reset Network settings ( Settings- General-Reset-Enter Passcode-Reset Network settings ) ** Let me remind you that all wifi password na previously nagconnect ka will be deleted. ONLY SAVED WIFI PASSWORD.

              5. SIM Swapping / Phone Swapping ( Inserting your Globe SIM card to another openline handset or Globe Provided handset. Insert another Globe SIM card to your iPhone handset for you to isolate the issue if ung SIM ung may problem or yung handset. If SIM, visit GTBC for replacement and that is free of charge,just bring a valid ID. If handset, if covered pa ng warranty, it will undergo repair. If not, local technician,however pwede naman sa GTBC yun nga lang you have to pay some fees.

               

              If nagawa mo na lahat ng Troubleshooting pero same padin ang results. call 211 or 730 1000 to report the case. The agent will create a case regarding that then ipoforward yan sa Network Team for investigation and oniste visit. Turn-Around-Time is after 7 business days.\

               

              Hope this may helps.