Hello, we had our internet / phone bundle installed on May 11th and have experienced a few issues.
Within minutes of the phone being connected, we received spam messages. Obviously these companies are sending out scam spam text messages randomly, but we received many of them every day. Surely globe can take action as the messages come from mobile numbers within the Philippines. Especially when Globe customers are suffering due to this.
The only suggestion that the agent made to us was to change our sim card, but this would do nothing as we started receiving the messages long before we even knew what our number was.
I have been trying to get some software to work which require ports to be open so that they can receive incoming connections. I could not get this to work with our connection and I couldnt even get the port to open. After a lot of troubleshooting I found that I do not have an IP that is available on the internet. My modem instead connects to the Globe network and Globe then use an IP for tens or hundreds (if not thousands) of customers at a time. This makes inbound connections impossible.
So, this is how the internet connection works: My PC (IP 192.168.254.100) >> Globe Modem IP 192.168.254.254) >> Globe Network (IP 10.5.61.245 >> Internet (IP 220.127.116.11).
This causes a multitude of problems. Firstly, I can not accept incoming connections. Secondly, due to the large number of users on the same IP address, I am constantly flagged as being infected as other users who use the same IP address are infected with malware which is performing huge volumes of searches on Google. This causes me to get repeatedly blocked from using google.
The IP that I am currently assigned is blacklisted on the following lists:
apnews.org - CASE: C-258 - Spambots, zombies, contaminated CIDR, bad reputation provider
cbl.abuseat.org - IP Address 18.104.22.168 is listed in the CBL. It appears to be infected with a spam sending trojan, proxy or some other form of botnet.
spamhaus.org/pbl/ - Spam and breach of Globe mail policy.
mailspike.net - Distributed Spam Wave
junkemailfilter.com - Sending Spam
All these blacklists should be managed by Globe to ensure their network is clean, especially when they are in breach of Globe Terms.
Sadly, the computers infected with malware will be trying to hack websites to infect them and in turn infect more users and no one is doing much at all about it. Hosts don't really care and the ISPs do very little as it is so hard to address. However, that being said, the ISPs should be monitoring the sending of spam to ensure that the IPs do not get blacklisted as this results in blocked access to some websites and services.
The end result is that I am frequently blocked from websites such as Google. My computer and everything in my house is fully protected. I have double checked everything after repeatedly seeing the error below, which is why I know the IP is blacklisted as shown above.
Is it possible to pay to get a static IP?
I know this may all seem negative and I wanted to say that the support we have received from Globe has been excellent. Issues we reported have been checked and passed to engineers who then call us to check the issue before coming out. This is much better than PLDT who we have been with for 4 years previously.
Why is my postpaid prepaid?
We were told that we were on postpaid and this is also stated on our invoice. However, the invoice is for a month in advance and the due date is before the month of usage ends. Why? If we are postpaid, we should be paying after usage and not before? I called billing, but they couldnt properly address the issue.
The 999 plan claims to include 1mbps internet plus a landline. We have the internet, no landline was installed and you gave us a mobile phone. Why? This is not the stated contents that should be included.
When we report issues, they are passed up the chain of command and we are told every time "a manager / supervisor will call you back within 24 hours" but we have never been called by a manager or supervisor. I tried emailing you and was sent an automated reply saying that I would receive a reply within 24 hours. No reply has been received. Why?