Hi robertson! Good morning.
I have a few questions regarding this matter.
Is your postpaid line newly activated? Are you getting an error message when logging-in? The "email" you are referring to, is it verification email?
It is best to get hold of Globe thru Twitter - @talk2Globe or by calling 211.
Hope this helps.
A temporary fix is to download the GServices App if you're using an iOS or Android device.
Have a good one.