Hi dominic1992! Welcome to Globe Community!

You can refer to Troubleshooting | Help and Support for more info.

Also, Globe Community is for non-account related concerns. For any account-related concerns like this, you can raise it to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of our support channels listed at Contact Us so they can help you isolate the issue, and if there's a need to log a network case for investigation.