Hi michaelangelobernardo! Welcome to Globe Community!
How's your mobile internet signal now? Do you get the same results in other locations? When using Speedtest App to check your ping/download/upload speeds, make sure your server is set to Globe Telecom for you to get the best results. To do this, follow these steps: launch Speedtest App > tap 'Settings' > tap "Change your server' > then choose Globe Telecom nearest to your current location > then tap 'Speedtest' to Begin Test.
For any account-related concerns like this, I suggest reaching to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of the ones listed at Contact Us so they can help you isolate the issue, and if there's a need to log a network case for investigation.
You can also refer to Troubleshooting | Help and Support for more info.