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Call the hotline 211 or visit again the Globe store where you got your line. Tell them your issue.
Hi nikkipatootie! Welcome to Globe Community!
Globe Community is for non-account related concerns. For any account-related concerns like this, you can raise it to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of our support channels listed at Contact Us and they'll be more than happy to help and give you further instructions.