Hi [email protected]! Welcome to Globe Community!
Since you're online, I suggest you to raise this to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of our support channels listed at http://www.globe.com.ph/contactus and they'll be more than happy to assist you with your account-specific concern.
Thanks for being with globe community!
For No Dial Tone and/or No Internet Service and/or both. This needs to be directed to the hotline or online support, whichever becomes available to you, for job order creation.
If you have dial tone, you can always call the hotline via 173 or (02)730-1000 or (032)412-1000 via landline (TOLL FREE) and select the language, select to tattoo @ home broadband, select other concerns, select technical support and follow the prompts. Same goes with our hotline support via globe mobile or tm mobile. For globe mobile dial 211, for TM, dial 808 Toll Free (At least 7.50 Load for prepaid subscribers) and follow the same prompts.
For support via online. Go to globe.com.ph, hover your mouse over Help and Support, Click on Chat. And once asked to type what transaction you are looking for, type HOME SUPPORT to direct to technical support. Fill up the required fields and report your trouble for fast assitance.
Always make sure to ask for a job order number! However, if network maintence is occuring in the area, please be informed that job orders could not be created since the maintenance needs to be fixed before a specific concern can be further fixed.
You can always follow up your concern at any of our support channels. Just provide your reference number and you should always get help!
I hope this helps you and I hope you would enjoy being with us in globe!
Thanks and Best Regards!