Hi genzlove14344! Welcome to Globe Community!
Have you tried basic troubleshooting? You can refer to http://tattoo.globe.com.ph/home-basic-troubleshooting for more info.
Also, I suggest you to raise this to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of our support channels listed at http://www.globe.com.ph/contactus so they can help you isolate the issue, and if there's a need to log a network case for investigation.