2 Replies Latest reply on Jul 26, 2014 12:44 PM by Ryan Jae Ongcuangco

    How to unsubscribe Auto Pay Service?


      I am billed automatically via auto pay service. I want to stop it because I was not able to monitor my bill. 

        • Re: How to unsubscribe Auto Pay Service?

          gracie00 Best to call the hotline at 211 so a CSR can assist you with your concern accordingly. You may also want to inform your bank about this change.

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          • Re: How to unsubscribe Auto Pay Service?
            Ryan Jae Ongcuangco

            Hi gracie00

            If you wish to cancel the Auto Pay service, you'll have to present the following:

            • Your credit card number
            • The mobile number and/or account number of the account enrolled in Auto Pay
            • Letter of request or email from the cardholder
            • Copy of ID of the credit card holder


            Cancellation of AutoPay in writing to GLOBE TELECOM , send your request to Bill Channels Management 4/F Globe Telecom Plaza I, Pioneer corner Madison Streets, 1552 Mandaluyong City, Philippines or P.O. Box M-073 MPO, Mandaluyong Municipal Bldg., 1501 Mandaluyong City,





            Fax the necessary documents and details needed to (02)739-3002.

            State that you are requesting for Auto Pay cancellation, Ok?