Most smartphone has this feature set as default where in data services are cut while in sleep mode, specifically in deep sleep. This is to prevent the user from incurring data overage, prevent device overheating, etc.
I'll be honest, for iOS devices, I am not quite sure on how to disable this feature (but for Android, I do). If you have anyone who uses an iOS device and encounters the same issue, lemme know. The reason why I'm asking is to make sure that it is possible for iOS devices, or if yours is an isolated case.
Hi kahlayd! Welcome to Globe Community!
I saw that you posted a similar post at Globe postpaid internet sim's signal is gone when my phone sleeps.
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