1 Reply Latest reply on Jul 30, 2014 5:53 PM by Gail .

    Globe postpaid internet sim's signal is gone when my phone sleeps.

    kahlayd

      Hi guys. So I'm having this issue regarding my internet sim card. The signal is usually lost like every 2-3 hrs after use or even when my phone sleeps. It happened a lot of times already and I don't know how to fix it. Sometimes, i just let my phone sleep (with a switched on cellular data) and after a few minutes or hours, the 3g indicated beside the signal is gone. I will again turn the cellular data on and off but nothing changes. I will restart my phone and it fixes. Then my 3g will work again after restarting. Then the same will happen after i leave it on sleep or when i'm not using it. Again, fixes after I restart my phone. I'm using an iPhone 5s but this is not a device provided by globe.

       

      Please help me. Thank you! :)