Upon reading your concern, you were trying to redeem a Jollibee 500 GC in Jollibee. This isn't possible as Jollibee is not yet a Globe Rewards redemption partner. Jollibee GCs and other items that are not yet a Globe Rewards redemption partner can be redeemed via SMS, and not via the store of the GC holder.
For more reference of the Globe Rewards program, please refer to this link: http://www.globe.com.ph/rewards/instant-rewards-mechanics#videos
For a link that you can check regarding your Jollibee GC concern and the steps as to how you can redeem this GC, please refer to this link: http://www.globe.com.ph/rewards/catalog/prepaid/jollibee-p500gc.html
Redeeming this GC is as easy as texting a syntax to 4438 and waiting for the GC to be delivered to your door step for a suggested delivery time of 14 days as you are outside of Metro Manila.
Hope this helps. Thank you very much and keep on redeeming!
Is it possible that i can claim the GC in any Globe Branch near at my place?
Nasa redeem list kaya yung jolibee gc,try mo nalang kaya talaga magtanon sa globe store baka alam nila yun