1 Reply Latest reply on Aug 1, 2014 11:30 PM by zyper95

    why my internet get slow

    cjbenoya
    cjbenoya Aug 1, 2014 10:07 AM

      hi guys.. i have 3mbps tattoo @home internet and i'm paying my bills correctly . my net is fast but when typhoon glenda came my net get slow.. im playing online games and i only got 110 ping but now i got 190 and so on i get lag. its been a week since my internet like this .. i turn off my wifi and still i get same ping .. anyone can help me here? ty in advance for the help

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        • Re: why my internet get slow
          zyper95
          zyper95 Aug 1, 2014 11:30 PM (in response to cjbenoya)

          cjbenoya

          1. Have you tried to turn off/on your modem?

          2. Do you have a router and are there any other device or computers connected to the modem?

          If your answer to question 1 is Yes and answer to question 2 is No, try to contact the technical support hotline. You can reach them via the following:

           

          Twitter: talk2GLOBE

          Live Chat: talk2globe

          Hotline:

          Mobile: 211

          730-1000 (Customer Care)