cjbenoya
1. Have you tried to turn off/on your modem?
2. Do you have a router and are there any other device or computers connected to the modem?
If your answer to question 1 is Yes and answer to question 2 is No, try to contact the technical support hotline. You can reach them via the following:
Twitter: talk2GLOBE
Live Chat: talk2globe
Hotline:
Mobile: 211
730-1000 (Customer Care)