Ever since typhoon Glenda, there has been a great decline in the quality of service Globe provide to their customers.
1. Almost 3 weeks had past since typhoon Glenda, still our internet connection is not restored (3 years subscriber)
Tried calling every 24 hours (or every other day) as recommended by the clients for feedback but I never received any calls. ✖
Too tired of following up, decided to just end my subscription.
2. Applied for a new line (Globe) because they told me it would be faster instead of waiting for repairs with no definite schedule (July 28)
Application approved within 24 hours, confirmed installation will be on next day, July 30 between 1-5 pm. (July 29) ✓
Waited for their install team the whole day but no one came. (July 30) ✖
Called customer service hotline every other day to follow up. They told me it was a high priority case and it has already been escalated to their supervisors. Still, no response from their support team. ✖
Can somebody please tell me what's going on? GlennO