"When I renewed my plan for another 2 years on May 5, 2013 the Malaybalay, Bukidnon store somehow changed the name of the type of plan I just wanted to RENEW and get a new handset." -- is it from legacy plan (mysuperplan of fully loaded plan) to Best ever My super plan? because if it so technically there is no turning back once a plan was already upgraded to a newest plan like this,
"Where do I have to travel and who do I have to see in order to get a person with the power and willingness to solve this GLOBE bookkeeping error? " ---- Try calling the Billing department 211 using your Globe mobile or 027301000 if you are using a landline number.