Why is my internet connection does not run smoothly, is it the modem?
- did you report this to Globe so that they can find a fix?
And also why did I not received the new modem with router since I already upgrade my internet to 2 mps?
- they don't give new modem even if you upgrade your plan. They will only replace it when your old modem is defective.
when can I have the answer to this problem, since I am up to date with my account.
- call the hotline 027301000
do I have to close my subscription and get other subscription with other company?
- are you sure that the other company will provide you a better service? If you are sure, then go ahead. But you need to pay the pre-termination fee if any.