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I have been a customer over years now, so far the services have been impeccable, but recently we encountered some really poor customer service.
When contacting your customer care representative, I was assured that the network will be resumed immediately and they promise to be fixed on 14 August 2014, but unfortunately until this day and time we still don't get the services.
I had received great service earlier, but this incident has really left a bad impression on me. I hope that you look into the matter immediately.
Thank you for your co-operation.