2 Replies Latest reply on Aug 28, 2014 12:21 AM by ChitoReyes

    Hi customer service, I bought Globe 4G Mobile Wifi (Globe Tattoo, Pre-paid) at Globe, Festival Mall Alabang last 8.24.14 at P1,995.  Upon testing, I found out that: 1. No 4G settings under Dial Up, Network settings, Network, preferred mode but shows only

    ricopangilinan2000

      Hi customer service,

      I bought Globe 4G Mobile Wifi (Globe Tattoo, Pre-paid) at Globe, Festival Mall Alabang last 8.24.14 at P1,995.

       

      Upon testing, I found out that:

      1. No 4G settings under Dial Up, Network settings, Network, preferred mode but shows only 'Auto, 2G & 3G only. Where is the 4G network?

      I searched our area for 4G and says that there is at Alabang, Muntinlupa, Poblacion, Katarungan Village. This is the area where I live and turned on my Globe 4G mobile wifi. Can you clarify on this?

       

      2. Invalid registration for free facebook 1 day per week for 6 months upon texting to FBWEEKLY to 8888. (as it says on the sticker box and brochure)

      Where is the freebie here?

       

      3. It does not connect to 10 devices but says only in the internet mobile for 9 devices only. I did not test this for 9 or 10 devices but only for 6 devices only. However, there is a false advertising or contradictory statement on the sticker box that I bought against what it says on the Mobile Wifi page at IP 192.168.1.

       

      Can you resolve my 3 issues? Asap pls.

       

      Rico Pangilinan

      0917-370-32-73 (globe tattoo, prepaid, Globe 4G mobile wifi, recently bought and the assigned sim at Globe, Festival Mall Alabang, 8.24.14)