6 Replies Latest reply on Sep 2, 2014 2:03 PM by alexisrae

    My Card keeps getting declined? Help!

    alexisrae

      Okay so. This happened three times already. I did an in-app purchase from an app in playstore (Brave Frontier).
      First, I had it refunded by Google. Unfortunately, It did not reflect on my g-cash account like they say it would. (It's been a month) I sent a ticket about this but this hasn't been resolved.

       

      Second, I got refunded by G-cash Amex today from an interrupted transaction (a diff transaction). It was cancelled by Google Playstore and therefore not charged.

      My G-cash Amex account got deducted but "My Orders" in googleplay says otherwise. I asked for a refund and I got it within 7 days as promised. Great job!

       

      Todaaaaay. I tried to purchase again. It got declined. AGAIN. I'm sort of in a loop here.I sent all the necessary details in the refunds section in your site. I hope to get another refund from this.

      Why does it get declined in the first place anyway? Some purchases I have done went though just fine.


      And oh, I am certain I have enough balance in my account. My AMEX account is good for a year. (1 year subscription)

      I'd like to know the reason behind this so I could avoid it from happening again. It's frustrating. :/

        • Re: My Card keeps getting declined? Help!
          Jeian

          Hi! The bad news is I cannot answer what really is the problem but you may try calling the GCASH Hotline at 2882.

           

          Meanwhile, as an alternative. Globe has partnered with Google Play Store and you can now pay your applications from Google Play with your Load (Prepaid) or charge it to bill (Postpaid)!.

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