11 Replies Latest reply on Sep 7, 2014 12:11 PM by davidansagario

    my plan is still not activated


      I just got my plan 4 days ago and it was said that my postpaid card will be activated after 3 days.. till now i cannot use the card.

      Just why is that? Can you activate my plan immediately?

        • Re: my plan is still not activated

          hi flinkyigaga, have you tried to turn on and off the device to trigger the connectivity to the network? if in case nagawa mo na yun, contact Globe via twitter to further assist you, @talk2Globe we too are globe subscriber, kaya that's as much as i can help you hopefully magamit mo na soon ung plan mo

          • Re: my plan is still not activated

            Hi flinkyigaga,


            Thanks for being with globe and welcome to the community!


            For plan activation, please ensure that you have done all basic troubleshooting.

            >>Try turning on "Airplane Mode" on your phone, and once activated, turn it back off. (Please refer to your phone's instructional manual). Recheck if you have the signal. If not working, follow next procedure

            >>Turn the device off, remove the sim card from the sim tray / slot and if possible, remove the battery while doing this, afterwhich, reinsert the sim to the tray / slot and put back the battery. Turn your device on, and recheck if signal has been established. If not, follow the next procedure/

            >>Follow up your application from where you applied your plan from. E.g., if you applied at the store, follow up the store for the activation. If you applied online, follow up our account specialists via hotline, just call 211 to follow up, and if applied via hotline, you may also call 211 for the follow up of the activation of the service.


            I hope this helps you and I hope you would enjoy being with us in globe!


            Thanks and Best Regards!