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Have you tried basic troubleshooting? You can refer to http://tattoo.globe.com.ph/on-the-go-basic-troubleshooting for tips. For further assistance, I suggest you to raise this to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of our support channels listed at http://www.globe.com.ph/contactus and they'll be more than happy to assist you with your account-specific concern.
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