For network related concerns (esp internt), basic troubleshooting needs to be done (given the account is active and there is no outage in the area)
Have you tried turning the modem off and on?
Are the lights the way they should be?
Have you called the hotline to check if the modem/router configuration is correct?
Do you still have the correct gateway address for your connection?
Has all troubleshooting steps been exhausted?
If yes to all TS has been exhausted, I suggest you get a Job Order # from the Tattoo @ Home Technical Support team. They will surely be able to provide you an onsite visit which usually would help you resolve your concern.
Landline (Manila) 02 730 1000
Landline (Cebu) 032 412 1000
Globe Mobile 211
Touch Mobile 808
For prepaid, enough prepaid credits to call out needs to be done. Hotline is toll free.
To further determine if you are affected by an outage, Please call the hotline.
I hope this helps.
unfortunately the problem is within the network itself and not the modem, I
tried to contact globe support regarding thia matter and they dis confirm
that oue area is currently under network problems( the tower probably
causes this not aure though, aince if we tried using the modem somewhere
else the modem works as it used to be) .
thanks for the reply though
On Sep 6, 2014 11:16 PM, "davidansagario" <
For this case, you can always call the hotline to follow up if the outage or network maintenance has been lifted.
I usually do this to determine if outage is already done in order to have someone create for me a job order once the outage has been lifted.