Do you have any case or reference number provided by the representatives you have talked to for the escalation of your bill adjustment?
If you do, then it would be best to follow up your concern at any of our support channels, @talk2globe (Twitter), Hotline, and through Customer Service Specialists via Globe Stores.\
If you do not have a reference or case #, it would be best to get one via hotline or customer service at the store.
Landline (Manila) 02 730 1000
Landline (Cebu) 032 412 1000
Globe Mobile 211
Touch Mobile 808
Please ensure enough prepaid credits to call out. Toll Free for globe hotline.
Thanks and I hope this helps.