Disconnect? Is it PERMANENT TERMINATION of your line? If yes, Contact RETENTION dept at (02) 730-1300 from 8am – 10pm.
Let me also remind you that if you are still within your lock up you may have to pay certain fees.
For Permanent disconnection request, this can only be catered at the globe retention/termination hotline. Please contact them using any globe prepaid or postpaid sim at this number: (02) 730-1300.
If you could not reach them via the previous method, you may call our hotline and select account disconnection of accounts among the Integrated Voice Response (IVR) options. Listed below are our hotline numbers:
Via Landline (Manila)
Via Landline (Cebu)
Via Globe Mobile 211
Via Touch Mobile 808
Toll Free for globe hotline. For prepaid, please ensure enough prepaid credits to call out.
I hope this helps and best regards!
hello po, ano po diff ang temporary and permanent? i mean... if permanent ba.. di na pwede mag re-contract? thank you.
as far as i know If temporary disconnection, until 30 days lang yung palugit nun. kasi yung mga possible reasons nun is lost sim card, lost phone (or both), defective phone o kaya out of the country. while permanent disconnection is also known as TERMINATION of line and with that di ka na pwede mag-avail ng loyalty rewards or magpa-recontract.
you should call retentions department, pero if you are still in contract, bear in mind that there will be a termination fee