6 Replies Latest reply on Jan 26, 2016 1:04 PM by [email protected]

    I cannot access mobile data (prepaid) with my Samsung S4 Mini


      I cannot access mobile internet data (prepaid) wih my Samsung S4 Mini.

      I have enough load.

      My APN is http.globe.com.ph

      My sim was replaced with a newer sim as Globe suggested that something might be wrong with my sim.

      But even with my newer sim, still, I cannot access mobile data.


      Please help.  I got a smartphone to be in touch with loved ones abroad.


      I tried through the Globe Prepaid App in my phone, and when I chose the Surf Promos

      (under Globe Promos), a pop up window indicates "You are not using the latest WIB card".


      What does this mean?  And does this have anything to do with me not having any connection to mobile data?