Please call 2882 for fast assistance.
Hi @juanita! I understand that it came to you as a surprise since you don't recall undergoing the KYC process, but a basic requirement for KYC is personally submitting a valid ID to a Globe store or partner establishment. However, as you presented, you're experiencing a conflicting issue, since you were able to buy Tetris cash yet the system is returning an error when you try to send prepaid credits to another number. I suggest that you kindly send an email to [email protected] with the following information:
Registered mobile number:
We'll look into this.
Oh my! I have exactly the same problem. And I even went to a Globe outlet for KYC, but nada, nothing happened. It's been months and no customer rep from globe ever solved it for me. Tried emailing gcashinquiries and they haven't even bothered to acknowledge the problem. Now I still can't send money or make payments. I do hope it gets fixed!
I was able to receive the same email, and same here I can buy apps online using AMEX but I haven't tried sending money yet. I'll check if I also have the same error.