You can also try to use a different browser. Clear the cache and cookie, etc.
By the way are you trying to view your first bill?
For Globe Online Billing. You can view the latest 1 year of billing online. So it is best to save copies of your bill on your computer or over the cloud.
For first bill, your bill will be generated 2-3 days after your cut-off ends. Your cut-off is system generated so if it is your first bill, you might not know yet your cut-off as the day you got your phone is not your cut-off end date. You may wish to check via @talk2globe via twitter, call the hotline via 211 using your globe postpaid mobile or prepaid, or 808 using touch mobile. Hotline is also available via the phone 027301000.
If it is not your first bill, please further check if you have already enrolled to globe my account. If not, please do sing up and enroll your account for online paperless billing.
If you would wish to be sent another copy via email, you may call our hotline or request it via G Services, or via my account and other channels. You may also want to visit the nearest Globe Store with customer service for a personal touch, but if you would like to have a faster and quick transactions, again, other options are available for you.
I hope this helps and thanks!