My contract ended mid last year and as i checked my options for "loyalty" they offered bill rebate (which what i have been getting for the past 4 or 5 contract periods) and free phone. Since i will be joining a new company, i opted to wait because there were plans of issuing a new line to me. I told them that i will just wait but for the meantime, they offered me the plan with peso value which does not require recontracting and after explaining how it is computed, i agreed.
After a year, i decided to just claim "bill rebate" again. Upon calling their hotline, (found in the globe store) i was informed that the only available option for me is the new phone and bill rebate is no longer an option since i am subscribed to my super plan (or something like that; the one with peso value) already. I asked their customer service how come it is no longer available. he further explained that i already changed my plan and even asked me if i was informed that once i subscribe to my super plan, i cannot avail of the bill rebate anymore and i can no longer change my plan. i said i was not informed. I insisted on getting the plan with bill rebate since they never informed me that it was not an option anymore. They told me the only way to change my plan is to apply for a new one. Huwaaaaat?!
So then i was considering of getting the new phone instead.. but thinking about it, the only "loyalty reward" is that you get to keep your number and nothing else. If i opt for a "free phone", the peso value equivalent will also be deducted from the peso value in total. That doesn't really make it free now, does it?!
Haaaaaaaaaay Globe! Not giving the FULL information to your "valued customers" about offers and rules misleads us, which locks us up in a box where the only option we have is to just take your offer. This doesn't make us "valued".. oh and compared to other networks, these rewards are only given if we asked about it..
I hope you make your "valued LOYAL subscribers" feel valued.