3 Replies Latest reply on Oct 21, 2014 2:52 PM by jaijai

    Globe Self Help Options

    jaijai

      Have tried using globe's self help options (site and app)? Does it work most of the time? I made dozens of requests both on the website and the android app to change my combos. I am 200% sure I made the changes after aug 23 so that it will take effect sep 24 since my cut off is every 23rd. Sadly this was not processed.

        • Re: Globe Self Help Options
          joshl

          Hi jaijai!

           

          You may change your combos and check if it has taken effect when you login to your MyAccount.

           

          For further assistance, you may get in touch with our Twitter specialists at @talk2GLOBE

           

          Thanks!

            • Re: Globe Self Help Options
              jaijai

              Based on my experience it did not work. Its useless. I called and was told that there is no 1799 combo which is more useless.

                • Re: Globe Self Help Options
                  jaijai

                  Good am,                                        Ref. # 1014-2821

                   

                   

                   

                  This Office received a complaint from Mr. Jairus Ligutom, a copy of which is attached hereto for immediate reference.

                   

                  In such regard,  you are hereby directed to take action on the matter by communicating directly with the complainant, copy furnish this Commission, within five ( 5 ) days from receipt hereof in order to avoid further damage to all parties concerned.

                   

                  For your information and appropriate action.

                   

                  God Bless and have a nice day.

                   

                  For:    ATTY. RAMON C. NOLASCO, JR.

                   

                                OIC, CWPD

                   

                   

                   

                  This Commission

                   

                   

                   

                   

                   

                  Kind Regards,

                  Victor A. Gusto

                  Administrative Assistant III

                  CWPD - NTC

                   

                  From: Jairus Joseph Ligutom

                  Sent: Wednesday, October 08, 2014 6:07 PM

                  To: Atty.Ramon Nolasco, Jr.

                  Subject: Re: Fw: NTC Complaint

                  ▼ Hide quoted text

                   

                  I will paste here the exact email that I sent to Globe. Up to know it seems that they are not willing to help.

                   

                  Here is my email to Globe Telecom;

                  I made two calls Sept 24. The first rep who answered the call said there is no gosurf1799 combo. She was a girl. The second person was a male. He told me he will process my request and call me back after 24 hours. I did not receive a call.

                   

                  I have made dozens of requests to change my current combo from 2 999 to 1 1799 gosurf. All attempts have been unsuccessful. I have made the changes using your self help options via the website and via your android app. It seems that they are unreliable.

                   

                  I have made requests via your twitter reps and i got lots of different replies. They were inconsistent. It seems that they are not calibrated. One twitter rep told me to make a request before my cut off, another told me to make it 5 days before my cut off and another said it should be done 1 to 2 days before my cut off. This has been a one week ordeal. This has consumed much of my time. To think this is just a very simple issue.

                   

                  I am a broadband subscriber for 7 years. I have had 3 postpaid line witc completed contracts. This is my fourth postpaid line. I don't deserve this. I expect adjustment on my bill for being lied to and for spending almost a week of my time for this issue.

                   

                  I also asked helped from your facebook reps who told me that i need to have the names and the employee number of the agent i spoke with to be able to file a formal report. I did not know that it is prerequisite for mr to get their employee number as well as their name for them to honor their word. I asked the facebook rep to give his or her name and id yet he told he is not allowed. Nevertheless, your facebook reps seems like they are no helpful. I asked them for a manager to call. Yet they still declined my request.  I have never experienced such lousy and unhelpful service in my 7 years as your subscriber. I am at the point where I no longer want to pay for this. I am not sure if I will even reconsider my decision even if you are going to give me credits. You can file lawsuits if you want and I will face them. I have screenshot for my interactions on facebook and twitter.  Sadly I did not record my calls to your hotline.

                   

                  ✉ Sent via satellite

                   

                  On Oct 7, 2014 8:46 AM, "Atty.Ramon Nolasco, Jr." <[email protected]> wrote: