Hello, thank you for that. It seems that kevin from sales support has now answered my reported issue.. he said that upon avail of the unit, it doesnt have yet thr combo plan go surf499.. therefore, im just using the basic spotify.  Therefore,  i ask for him to enroll me at gosurf499 and this will be activated on (billing perod if iam not mistaken) which on my case is on sat oct 18..