2 Replies Latest reply on Sep 1, 2015 12:29 PM by mindcontrolproject

    Unable to make in-app purchases and download paid apps on Google Play

    yjan

      I think a few days ago Direct Carrier Billing wasn't working. Before that I was able to make in-app purchases for games from Google Play. Just today the option for in-app purchase is already working, but when I try to use it I get an error message "the number you provided is not valid" and "your device is not provision for carrier billing"

       

      So, what gives? It worked fine a few days ago, and when it came back up today it's not working at all for me.

        • Re: Unable to make in-app purchases and download paid apps on Google Play
          Paulo D

          Hi yjan!

           

          Sorry to know that. Here are troubleshooting tips you can try:

          1. For you first purchase via Direct Carrier Billing, you need to use your Mobile Data Service. You can opt to use Wi-Fi connection for your succeeding purchases.
          2. Your Google ID may be already associated with a non Philippines address. This could be due to the account has been linked.with an overseas credit card. I suggest you to login to wallet.google.com and go to the Settings page, to confirm whether the address is set to an overseas address. You can also try with a different Google ID to login Google Play.
          3. Try to insert your Globe SIM card to another Android Device and see if you are getting the Direct Carrier Billing option. You can also try to insert a different Globe SIM to your Android Device.

           

          For more info, visit Google Play | Mobile Internet and Direct Carrier Billing for Google Play Store to learn more.