Loyal subscriber here. A little intro before I start my story.
I'm current globe DSL subscriber for almost 4years. During throughout this period I've experienced the following: multiple connection interruptions during rain; IP server assigns you an IP that does not connect to the internet; on site repair will take 3days after incident report (on site repair actually improved. globe has now this next day on site repair scheme. yay!). I've learned to live with all these because I believe globe broadband is the best bang per buck internet subscription you can avail in the market (I don't know if this is still true since I have not checked their competition recently).
And now my globe broadband upgrade saga.
After my first 2years on globe DSL I was given a rebate by globe as part of their loyalty program (yay for rebate!) After another several months, I've checked the globe broadband website and there was this free upgrade to 3mbps. I've called globe to check if I could avail of the free upgrade. Below is the gist of the conversation.
me: I've seen in your site that 3mbps only costs 999. I'm currently on plan 1mbps 995. can I upgrade to a 3mbps as a loyalty award? I've already been with globe for 2+ years. As I see it's only logical to spend +4 pesos to have 3mbps connection.
agent: Sir, you can't upgrade because you availed on the rebate and as a result you are currently locked in to the plan for another 2years.
me: If I can't upgrade, then can I downgrade instead? You have plan 899 which is also 1mpbs
agent: Sir you can't downgrade because that is a different plan. That plan is wi-max, your plan is DSL. Cross upgrade and downgrade is not possible and therefore you can't downgrade.
me: What's your advise on this?
agent: Wait until the lock-in period is finished.
me: *sigh*, OK I'll just finish the lock-in. Thanks for your time.
I've waited until the lock-in period was almost finished and then called globe again.
me: Hi, can I upgrade to a 3mbps data only subscription? Is this possible?
agent: Sir as I checked the system, you can now avail of the 3mbps upgrade for free.
agent: Yes sir. I'll just get your details and after 24hrs the upgrade will take effect.
me: This is nice. Thank you very much.
agent2: Sir I am calling regarding the upgrade
me: What about it?
agent2: Our front line agent confirmed you're upgrade but unfortunately sir, we can't provide the upgrade because the 3mbps "data only" plan is already phased out last September.
me: What's your advise on this?
agent2: I suggest you upgrade to our 1099. It includes a phone with 2mbps connection.
me: But i don't need a land line. I've already got a cell. All i need is a data only plan.
Anyway, I'm still going to finish my lock-in period to globe which is this February 2015 cause I don't want to be a nuisance to globe. Please take note that I am not mad at globe. I'm just a little disappointed regarding on the availability of their 3mbps "data only" plan.
Whether I'm still a globe DSL subscriber past February 2015 or not will not matter to globe. After all, I’m just a spoke on the wheel. The wheel is going to keep turning and I understand that.
Thanks for reading.