I understand your concern, I had the same issue before. However, some of the agents from the hotline does not have complete information for delayed onsite schedule. Based on my search and talking to some Globe employees, the usual problem of the delayed onsite tech visit if they found that the problem is not with your end but a network issue in your area. Usually, they will send you a text message informing you that they have located the problem. All I can advise to you is keep on calling the hotline to follow up. Ask them if there are any network issue within your area and when it will be resolve. If there is no network issue, demand to have the onsite visit as soon as possible.