How far is the connection from the post going to your home? As far as I know this is a certain length of wire in order to obtain the optimum connection. If that length is beyond that it may cause for you to have a slow speed or intermittent connection and Globe will not continue with the installation. I'm not sure what is the maximum length is acceptable if it is 10 or 15 meters. What I can suggest is to call the hotline Contact Us or visit the nearest Globe Store and report your concern.