Can I have the direct number of Billing Deparment? I understand the head personnel is Ms. Jo de Ramos. Will greatly appreciate if I can have her direct line to avoid so many transfer and end up with the automated machine.
Is she a Platinum Subscriber? As far as I know the IVR for platinum will just ask if the concern is Account or Tech related then connects you right away to a CSR, but there is no separate hotline for billing dept.