I signed up on the website globe provided for the iphone 6. My reference number is GTP91695309
I have observed in the My Applications page that my Lock Up Period is until October 2015, but I know that I started my plan last December 2012. That means it should end on December 2014.
I called the hotline, and they said that in the old system my lock up period will end in december 2014, but in the new system its October 2015. They filed a report and said that the support team is going to contact me.
After 2 weeks and 5 calls to the hotline, nothing is happening. Its already November 7 and i might not be able to reserve since my lock up is until October 2015 which is wrong, and it Globe is taking no action on my request.
This is so frustrating. 2 weeks no response from the globe support team. If they are requesting me to pay my bill they call everyday, now that I have a concern they dont even give feedback.
i admire you for your GREAT patience..
i "most of the time" experience the same.. i would rather make an effort to go to a globe center, and wait for my turn to talk to a globe sales rep, rather than calling 211 and get UNSURE answers from phone agents..
I applied Globe Postpaid last MAY 16. I am happy and satisfied the way Email Support answer all my queries. Since I am working in a graveyard shift, it's hassle for me to go to store to make a ff up. Since gusto ko makauwi agad From Ortigas - Alabang para makapagpahinga lng, The easiest way to ff up is thru Email & CS. Email Support is good. However last May 29 (Friday) I called CS 211 and ff up my application, I provided all information he asked. And He promised will forward my concern and he told me to expect a call within 24-48 hrs. But until now i haven't receive any call, I feel disappointed kasi nag aabang ako ng call, actually I've set into higher Volume pa ang phone ko just not to missed the call sana. I'd rather go to globe store na lang siguro to ff up kesa tumawag sa CS 211 and get false information.
Even on platinum, the 24-48 hours callback doesn't consistently happen. There are times when support follows through (around half of the time a callback is needed), but you'd expect stellar performance since you're on a premium account. Makes you think twice whether the price is worth it.
Heard through the grapevine: all calls through their support hotlines are handled by contractors, who might not necessarily have CSat as their primary KPI. Getting support and assistance through the Globe store personnel is better, but you'd have to deal with the queue.
Oh well, I miss those days when Globe support via phone was really good and satisfactory. But that was years ago.
Now I feel old. +_+
Just a thought...
If for more than 21 YEARS this concern has not been addressed, how can we expect newer problems to be solved?