3 Replies Latest reply on Nov 9, 2014 7:27 AM by jaythrob

    iPhone 6 Application Status

    Charles_Que

      Hi! I would like to ask for help. I accidentally click iPhone 6 instead of iPhone 6 Plus. Now my application status is "For Claiming/For Pickup" but I don't want the iPhone 6. How do I change it t iPhone 6 Plus?

        • Re: iPhone 6 Application Status
          engrshepoy

          Same situation as you, i called their hotline 211 and I ask for change of Phone model. They confirmed to answer my request in 24 hrs, but informed me that if approved the availability will be delayed at least 4 days. it is just fine with me.

            • Re: iPhone 6 Application Status
              Charles_Que

              I would also be fine with that. I would rather wait a little to get the 6 Plus than get the 6 and regret it later. Also, can anyone explain to me the charge-to-bill option for 24 months? I got kind of confused plus the reset fee since I still have 12 months left in my contract. Any enlightenment is much appreciated.

                • Re: iPhone 6 Application Status
                  jaythrob

                  that's the pay-off or pretermination fee if you are still within the lock-up period and you avail/upgrade to iPhone 6 for example. generally this is the computation:

                   

                  Pre-termination Fee =

                  Handset Base Price [HBP] - Cashout

                  Total Holding Period

                  x Remaining Holding Period

                  the charge to bill option would be depending on customers' account history and profile. i believe this was only a promo and for customers who preregister last month, October.

                   

                  hope that helps.