2 Replies Latest reply on Nov 20, 2014 9:40 AM by leo_james

    Warning SuperSurf Plan Holders

    fervish

      CyOfGlobe, a Globe specialist in Twitter, informed me that when you recontract your SuperSurf Plan, you data plan will be migrated to GoSurf - that is 5Gig for 999. I am still waiting for clearer details including the 800 consumables and the 3 freebies for my Plan 1799 kung it will totally be migrated to GoSurf Plan with Peso Value. No agent has definite answer on this as i talked with one from Loyalty and malabo ang sagot.

       

      I might cancel my final order for iPhone kasi sayang ung old plan na supersurf.

       

      Anyone has this issue you might wanna share inputs too?

        • Re: Warning SuperSurf Plan Holders
          fervish

          Any update on this?

            • Re: Warning SuperSurf Plan Holders
              leo_james

              My main line is not up for recontracting, and my other line will be upgraded to 2499, so my freebies @ 1799 will be forfeited.

               

              AFAIK, our friends over at PhilMUG have asked this to a forum user from Globe (note: not a CSR). You should be able to recontract and keep the freebies (A to E). The GoSurf part as per Cy is correct. But I think you can just go for GoSurf 799 for 3gb instead of 999 for 5gb.

               

              If the CSR/Globe Rep at the GBC still refuses to accomodate this, escalate the issue to their supervisor. I think they would be more knowledgeable regarding the situation.

               

              hth.