Any update on this?
My main line is not up for recontracting, and my other line will be upgraded to 2499, so my freebies @ 1799 will be forfeited.
AFAIK, our friends over at PhilMUG have asked this to a forum user from Globe (note: not a CSR). You should be able to recontract and keep the freebies (A to E). The GoSurf part as per Cy is correct. But I think you can just go for GoSurf 799 for 3gb instead of 999 for 5gb.
If the CSR/Globe Rep at the GBC still refuses to accomodate this, escalate the issue to their supervisor. I think they would be more knowledgeable regarding the situation.