Try to turn off/on your pocket wifi then check if it will receive any signal. If that fails, try to insert the sim on another device just to verify it has already a signal and can connect to the internet. If all fails, call the hotline Contact Us to report your concern.
An account that is redirected or temporary disconnected has 24 hours or more to be reconnected from the time of payment. If more than 24 hours already, you can call the hotline to reiterate your request for reconnection.
If request is done then the problem must be at your part. Bring the modem to a nearest Globe center so they can check the settings properly.